Privacy Policy

Introduction

Welcome to Neon Storm Valther Hotel. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our hotel, use our services, or interact with our website.

By using our services, you consent to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

Name and contact information
Email address and phone number
Billing and payment information
Government-issued ID (for registration)
Preferences and special requests

Automatically Collected Information

IP address and device information
Browser type and operating system
Website usage and navigation patterns
Cookies and similar technologies
Location data (with permission)

How We Use Your Information

Primary Uses

Process reservations and provide hotel services
Communicate about your stay and bookings
Process payments and manage billing
Improve our services and guest experience
Send promotional offers and updates (with consent)
Comply with legal and regulatory requirements

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

Authorized Sharing

Service providers and business partners
Payment processing companies
Marketing partners (with your consent)
Legal compliance and law enforcement

Protection Measures

Data sharing agreements with strict terms
Regular audits of third-party partners
Encryption of shared data
Limited access on need-to-know basis

Data Security

Security Measures

Encryption: All data transmissions are encrypted using SSL/TLS technology
Access Control: Strict authentication and authorization protocols
Regular Monitoring: 24/7 security monitoring and threat detection
Staff Training: Regular privacy and security training for all employees
Data Backup: Secure backup systems with regular testing
Incident Response: Comprehensive response plan for security incidents

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and provide personalized services.

Essential Cookies

Required for basic website functionality and security.

Analytics Cookies

Help us understand how visitors use our website.

Marketing Cookies

Used to deliver relevant advertisements and track campaign effectiveness.

You can manage your cookie preferences through your browser settings or our cookie consent tool.

Your Privacy Rights

Under applicable privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act) in Canada, you have the following rights:

Access: Request access to your personal information
Correction: Request correction of inaccurate data
Deletion: Request deletion of your personal information

Portability: Request transfer of your data
Opt-out: Withdraw consent for marketing communications
Complaint: File a complaint with privacy authorities

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes. Specific retention periods include:

Guest Records: 7 years after checkout (for accounting and legal purposes)
Marketing Data: Until you withdraw consent or 3 years of inactivity
Website Analytics: 26 months maximum
Security Footage: 30 days (unless incident requires longer retention)

Children's Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than Canada. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy and rights.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Posting the updated policy on our website
Sending email notifications to registered guests
Displaying prominent notices during your visit

Your continued use of our services after any changes constitutes acceptance of the updated policy.